We understand there may be unforeseen situations that arise, however we must maintain a strict schedule in order for all bookings to start on time. If you are late 10 minutes or more from your experience start time, we have no choice but to deduct time from your experience. Unfortunately this may degrade your game experience and we hope to avoid these situations. If you are late more than 25 minutes from your experience start time, we must cancel your booking. For this reason, please make sure to allow a generous amount of time to arrive 15 minutes BEFORE your experience start time.